Return Policy

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return. If you are not completely satisfied with your Shirt Tucker belt for any reason, contact us within that window and we will issue a full refund. We do not require a reason.

Requests received after 30 days from delivery fall outside this policy. If you are just past the window, email us anyway — we would rather sort it out than lose you.

2. How to Start a Return

Please do not ship anything back before you have emailed us. Returns sent without a return authorization can be delayed or lost, and we cannot refund what we cannot identify.

3. Who Pays Return Shipping

For a change-of-mind return — you did not like it, it did not fit, you changed your mind — you pay the return postage. It is a lightweight belt, so this is typically a few dollars in a standard envelope or padded mailer.

We pay in every other case. If your item arrives damaged, is defective, or is the wrong colour or product, we cover the cost of making it right. In most of those cases we do not ask you to ship anything back at all — see section 6.

The original shipping you paid on the order, if any, is refunded only when the return is our fault. U.S. standard shipping is free, so for most orders there is nothing to refund on that line.

4. Condition of Returned Items

• Used items are accepted. The only way to know whether the belt works for you is to wear it. If it did not hold up on a real shift, that is exactly what we want to hear about.
• Return the belt itself. Original packaging is helpful but not required.
• Items that have been deliberately cut down, altered, or damaged beyond normal wear may be refused or partially refunded. Trimming the belt to fit is normal use and does not void your return.

5. Refunds

After your return is received:

• Inspection: 1–2 business days
• Refund issued: within 3–5 business days, to the original payment method
• Bank posting: card issuers typically take a further 2–5 business days to show the credit on your statement

Refunds are always issued to the original payment method. We do not offer store credit or gift cards in place of a refund.

Bundles. Two-packs and three-packs are refunded in full when the complete set is returned. If you keep part of a bundle, we refund the bundle price minus the regular single-belt price of each item you keep.

Discounts and promotions. Refunds reflect what you actually paid, after any coupon or promotional discount.

6. Damaged, Defective, or Wrong Items

Email [email protected] with your order number and a photo of the problem. We will send a free replacement or issue a full refund immediately, and in almost every case you do not need to ship the original item back. There is no cost to you.

This is separate from the 30-day change-of-mind window above. If the belt fails under normal use, see our product warranty.

7. Exchanges

We do not process direct exchanges. If you want a different colour, return the original for a refund and place a new order in the shop. This gets the colour you want to you faster than holding your order while a return travels back to us.

There is only one size — the belt is adjustable and trims to fit a 22″ to 48″ waist — so size exchanges are not usually necessary. See the size guide if you are unsure.

8. Cancelling an Order

If your order has not shipped yet, email us and we will cancel it for a full refund with nothing to send back. Orders usually ship within one business day, so contact us as soon as you can.

9. Where This Policy Applies

This policy covers orders placed at shirt-tucker.com and delivered within the United States. We do not currently ship outside the U.S.

Purchases made through a marketplace or retailer — Amazon or TikTok Shop, for example — are governed by that platform’s return policy and must be returned through that platform, not to us directly.

This policy is in addition to your rights under applicable consumer law, and does not limit them.

10. Contact

Questions about a return, or want to check whether something is covered?

Email: [email protected]
Mail: Shirt-Tucker, PO Box 67, Agoura Hills, CA 91376
Web: shirt-tucker.com/contact

We reply within 1 business day, Monday–Friday.

Last updated: August 19, 2026. This policy applies to all orders placed at shirt-tucker.com. It forms part of our Terms of Service. We may update it at any time; the version published here at the time of your order is the one that applies to that order.